Working with clients
Handling changes and cancellations
What to do when dates move, flights cancel, or a client backs out.
Date changes
Re-run the flight and hotel searches before quoting anything. Cached prices go stale fast on short lead times.
Supplier cancellations
Notify the traveler before they find out from the airline. Offer two rebooking options, not an open question.
Client cancellations
Record the cancellation in the trip workspace and email support@tripdash.net if a refund on a paid trip is involved.