Money
Getting paid: the payment handshake
How a traveler reports payment, how you confirm it, and when a trip can be Wrapped.
Ravi Menon · Payments desk
Updated 26 Aug 2026
Payment is a two-sided handshake, so neither party can quietly change the record.
- You issue the invoice. The traveler sees it in their Billing tab, which is always unlocked.
- They pay by whatever method you agreed and click the paid button, entering the date, method, reference and optional proof.
- The invoice shows as under review on your side, highlighted in the list.
- You confirm payment received once the money is actually in your account.
Advisor portalOpen tripBillingConfirm payment received
Example only — this button is not clickable here.
If the client paid by cash or wire and never logged it, use Mark paid manually and record the real date.