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Contacting support and what to include

One address, and the four details that get you a same-day answer.

Nadia Vaitkus · Support lead

Updated 26 Aug 2026

All support runs through support@tripdash.net. There is no other channel, and we will never ask for your password.

Include these four things

  1. The trip ID or invoice number
  2. What you expected to happen
  3. What actually happened, with a screenshot
  4. The time it happened, with your timezone

Typical response

Most issues are answered the same working day. Booking failures and payment disputes are prioritised.

Frequently asked questions

No. Email keeps a written record, which matters for booking and payment issues.

Travelers can email the same address; we route them back to their advisor.

Still stuck? Email support@tripdash.net and a person will get back to you.