Working with clients
Handling changes and cancellations
Swapping a flight or hotel, voiding tickets, and what changes on the invoice.
Tomas Beck · Advisor success
Updated 26 Aug 2026
Swapping an item
Open the trip, use the Flights or Hotels tab, search, and pick a replacement. It overwrites the existing item and recalculates the trip value.
Advisor portalOpen tripHotelsSwap into trip
Example only — this button is not clickable here.
Cancelling a booked item
- Cancel with the supplier through the booking record.
- Annul the uploaded ticket so the item returns to a To do state.
- Void the affected invoice and issue a corrected one.