Money
Refunds, cancellations and disputes
What to do first, how the records change, and what support needs from you.
Ravi Menon · Payments desk
Updated 26 Aug 2026
Order of operations
- Cancel with the supplier and get a written reference.
- Annul the affected ticket documents.
- Void the invoice, or issue a credit line on a replacement invoice.
- Tell the client in writing what they will receive and when.
Refund timing is set by the supplier, not by Tripdash. Never promise a date you were not given.