Booking tools
Tickets, documents and traveler paperwork
Uploading tickets, what each status means, and annulling a document.
Lena Okafor · Booking desk
Updated 26 Aug 2026
Every booked item creates a ticket row that needs a document.
| Status | Meaning |
|---|---|
| To do | Booked with the supplier, no document uploaded |
| Pending | Awaiting supplier confirmation |
| Booked | Document uploaded and visible to the traveler |
| Refunded | Cancelled and money returned |
Advisor portalOpen tripTicketsUpload
Example only — this button is not clickable here.
Annulling a document reverts the item to To do without deleting history, which is what you want after a cancellation.