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Account & support

Troubleshooting sign-in and access problems

Locked tabs, missing leads, session drops, and the fastest fix for each.

Nadia Vaitkus · Support lead

Updated 26 Aug 2026

SymptomLikely causeFix
Tab is lockedCertification incompleteFinish the course in Learn
No leads visibleLead access not unlockedComplete the first core course
Signed out repeatedlyStale browser sessionSign out fully, clear site cookies, sign in again
PDF will not downloadInvoice PDF missingClick download once more; it regenerates
Search returns nothingUnresolved destination or dates too far outTry the nearest larger city, or nearer dates
Advisor portalLearn
Your unlock state and remaining courses.

Example only — this button is not clickable here.

Frequently asked questions

No. Plans, invoices and tickets are saved server-side.

Yes, but avoid booking the same trip from two tabs at once.

Still stuck? Email support@tripdash.net and a person will get back to you.