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Terms and Conditions

For travellers using the Tripdash platform

1. Introduction

1.1 These Terms and Conditions (this “Agreement”) govern your access to and use of Tripdash (“Platform”) websites and applications (the “Platform”) as a traveller (“Traveller”), including the AI itinerary assistant and any engagement with an independent travel agent through the Platform.

1.2 This Agreement is separate from the Agent Terms and Conditions, which govern the relationship between Platform and the independent travel agents and agencies (“Agents”) who offer Travel Services through the Platform.

1.3 PLEASE READ THIS AGREEMENT CAREFULLY. Section 18 contains an arbitration provision and class action waiver that affect your legal rights.

1.4 You are informed that certain features of the Platform, including the AI itinerary assistant, involve interaction with an artificial intelligence system rather than a human. See Section 5.

1.5 Contact: support@tripdash.net

2. Definitions

Capitalised terms have the meanings given below, unless this Agreement provides otherwise:

  • (a) Account — the account you create to use the Platform.
  • (b) Agent — an independent travel agent or agency Verified by Platform and bound by the Agent Terms and Conditions, who may provide Travel Services to you.
  • (c) Agreement — this Terms and Conditions, together with the Privacy Policy and any other document referenced herein.
  • (d) AI Itinerary Assistant — the artificial-intelligence-powered feature of the Platform that suggests itineraries, destinations, and travel information.
  • (e) Booking — a specific arrangement of Travel Services that an Agent agrees to provide to you.
  • (f) Content — any text, images, ratings, reviews, or other material you submit through the Platform.
  • (g) Payment Service Provider (PSP) — the licensed third-party payment institution(s) Platform engages to process payments between you and us.
  • (h) Personal Data — has the meaning given in the Privacy Policy and applicable data protection law.
  • (i) Platform — Tripdash and the websites and applications it operates.
  • (j) Privacy Policy — Platform’s privacy policy for Travellers, as published from time to time.
  • (k) Sensitive Booking Data — passport numbers, other government-issued identifiers, and payment card or bank account details.
  • (l) Travel Services — flights, accommodation, transfers, tours, cruises, insurance, and any other travel-related service an Agent arranges, books to you.
  • (m) Traveller / you — an individual who uses the Platform to plan trips or engage an Agent.

3. Eligibility and Account Registration

3.1 You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into this Agreement, to create an Account or engage an Agent.

3.2 To create an Account, you must provide accurate, current, and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account, and must notify Platform promptly of any unauthorised use.

3.3 Platform may refuse to open, or may suspend or close, an Account in accordance with Section 15.

4. Formation of the Agreement

4.1 This Agreement is formed, and becomes binding on you, when you tick the box “I agree to the Terms and Conditions” (or take materially the same action) while creating an Account, or, if earlier, when you first use the Platform.

4.2 Platform will make the then-current version of this Agreement available on the Platform at all times.

5. The AI Itinerary Assistant; Nature of the Service

5.1 The AI Itinerary Assistant uses artificial intelligence to suggest itineraries, destinations, activities, and general travel information based on your input. You are interacting with an automated system, not a human travel agent, when you use the AI Itinerary Assistant.

5.2 The AI Itinerary Assistant provides general information only. It is not professional travel, legal, immigration, medical, or financial advice, and does not constitute a booking or a guarantee of price, availability, or accuracy.

5.3 AI-generated content may be incomplete, outdated, or incorrect, including in respect of visa and entry requirements, pricing, availability, and safety information. Before making any booking or travel decision, you should independently verify time-sensitive or high-stakes information — such as visa requirements, travel advisories, and pricing — with the relevant embassy, consulate, airline, supplier, or official government source, or by engaging an Agent.

5.4 The Platform may link to, or recommend, third-party websites and services, including airlines, accommodation providers, and other suppliers. Platform does not control, endorse, or guarantee any third-party website or service, and is not responsible for their content, accuracy, availability, pricing, or policies. Platform may receive a referral fee or commission in connection with some of the third parties or Agents recommended through the Platform.

5.5 If you need certainty about a high-stakes matter — including visa eligibility, medical or safety requirements, or legal entry conditions — do not rely solely on the AI Itinerary Assistant; verify with a qualified professional or the relevant authority, or engage an Agent.

6. Engaging an Agent; Platform’s Role

6.1 Platform operates a technology platform that allows you to discover, communicate with, and engage independent, Verified Agents. Platform is an intermediary and facilitator only.

6.2 Platform is not a travel agency, tour operator, package organiser, or seller of travel, is not a party to any contract for Travel Services, and does not itself sell, arrange, or provide any Travel Service. The Agent is solely responsible for the performance, quality, safety, and lawfulness of the Travel Services it provides.

6.3 Platform’s verification of an Agent (“Verification”) is a condition of that Agent using the Platform. It is not a professional qualification, licence, endorsement, or guarantee by Platform of the quality, safety, or legality of any Agent’s Travel Services.

7. Traveller Obligations

7.1 You must provide Agents with accurate, current, and complete information necessary to arrange your Travel Services.

7.2 You are responsible for ensuring you hold a valid passport, any required visa, and any other travel document, and for meeting any health, vaccination, or insurance requirement applicable to your trip. Neither Platform nor, except as agreed with your Agent, the Agent guarantees that any information about these requirements is complete or current.

7.3 Provide any Sensitive Booking Data (such as your passport number or payment card details) only through the secure channel your Agent or Platform designates for that purpose. Do not send Sensitive Booking Data through the AI Itinerary Assistant’s general chat.

7.4 Pay for Travel Services only through the payment method and flow presented within the Platform. Paying an Agent directly outside that flow is at your own risk and may remove protections this Agreement and the payment flow are designed to give you.

7.5 Do not use the Platform for any unlawful, fraudulent, or abusive purpose, or to harass, impersonate, or misrepresent your identity to any Agent or other user.

8. Use of the Platform

8.1 Subject to this Agreement, Platform grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use.

8.2 You must not, and must not permit any third party to: reverse engineer, decompile, or disassemble the Platform; use automated means, including scraping, bots, or scripts, to access or collect data from the Platform without our explicit written consent; use the Platform to build a competing product; or circumvent any access or rate limitation.

8.3 Platform may change, suspend, or discontinue any feature of the Platform at its reasonable discretion.

9. Reviews and User Content

9.1 You may submit ratings and reviews of Agents and other Content through the Platform. Content must be honest, based on your genuine experience, and must not be defamatory, unlawful, or misleading.

9.2 You grant Platform a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and distribute your Content for the purposes of operating and promoting the Platform. You must hold all rights necessary to grant this licence.

9.3 Platform may, but is not obliged to, monitor, moderate, or remove Content at its discretion, including Content that breaches this Agreement.

9.4 You are not compensated for submitting Content, and must not submit fake, incentivised, or misleading reviews.

10. Payment for Travel Services

10.1 Platform does not charge you a fee to use the AI Itinerary Assistant or to discover or contact Agents.

10.2 If you engage an Agent, you pay the Agent, or, where applicable, the relevant supplier, directly for Travel Services, through the PSP. To the extent Platform receives or directs any payment in connection with a Booking, it does so as a limited payment-collection agent for the Agent, and not as a party to, or guarantor of, the underlying Travel Service.

11. Intellectual Property

11.1 All intellectual property rights in the Platform, including its software and content (other than Content you submit and Travel Services provided by an Agent), are owned by Platform or its licensors. Nothing in this Agreement transfers any such right to you.

11.2 You must not reproduce, modify, or create derivative works of the Platform, or use Platform’s trademarks, except as expressly permitted by this Agreement.

12. Data Protection

12.1 Platform processes your Personal Data as described in the Privacy Policy, which forms part of this Agreement.

12.2 Where you provide Sensitive Booking Data to an Agent through the channel described in Section 7.3, the Agent processes that data as an independent controller — or, where applicable, a joint controller with Platform — and is responsible for its own compliance with data protection law, as described in the Privacy Policy.

13. Indemnification

13.1 You agree to defend, indemnify, and hold harmless Platform, its affiliates, and their respective officers, directors, employees, and agents from and against any claim, loss, liability, damage, and expense, including reasonable legal fees, arising from or in connection with: (a) your breach of this Agreement; (b) your Content; or (c) your fraudulent, unlawful, or grossly negligent use of the Platform.

14. Liability; Disclaimers

14.1 The Platform is provided on an “as available” basis. To the fullest extent permitted by law, Platform disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Platform will be uninterrupted, secure, or error-free.

14.2 Platform is not liable for, and makes no warranty regarding, the content, accuracy, or completeness of the AI Itinerary Assistant’s suggestions, or the performance, quality, safety, or legality of any Travel Service provided by an Agent or third-party supplier. Your remedy for any failure of a Travel Service lies against the Agent or supplier, not Platform.

14.3 To the fullest extent permitted by law, Platform is not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to this Agreement or your use of the Platform.

14.4 Except for liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, or wilful misconduct, Platform’s aggregate liability to you arising out of or relating to this Agreement is limited to USD 100.

14.5 Nothing in this Agreement limits Platform’s liability in a manner not permitted by applicable law, and nothing in this Agreement affects your statutory rights as a consumer that cannot be excluded under the law of your habitual residence.

15. Term and Termination

15.1 This Agreement continues until terminated. You may stop using the Platform, or close your Account, at any time.

15.2 Platform may suspend or close your Account, or restrict your access, if you breach this Agreement, provide false or misleading information, or if Platform reasonably believes doing so is necessary to comply with law, prevent fraud, or protect Travellers, Agents, or Platform.

15.3 Sections 9.2, 11, 12, 13, 14, and 18 survive termination.

16. Changes to this Agreement

16.1 Platform may amend this Agreement from time to time. Changes take effect on posting to the Platform, or, where a change is material, on the date stated in a notice we give you. Your continued use of the Platform after a change takes effect constitutes acceptance of the change.

17. Communications and Notices

17.1 Platform will communicate with you by email to the address on your Account and through notices on the Platform.

17.2 Notices under this Agreement are sent to the contact details in Section 1.5 (for Platform) or your Account (for you).

18. Complaints and Dispute Resolution

18.1 If you have a complaint, contact us at support@tripdash.net. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

18.2 Governing Law. This Agreement is governed by the laws of Texas without regard to its principles of conflicts of law, and regardless of the Client’s location.

18.3 Informal Dispute Resolution. The client agrees to participate in informal dispute resolution before filing a claim against the Company. Any complaints in relation to the Company and the Services provided to the Client should be addressed to the Company sending a message to our email. Client should clearly indicate that a complaint is being submitted and specify the grounds and circumstances concerning the complaint. The Company will send a complaint acknowledgment to the e-mail address from which the complaint has been received. We will consider the complaint and respond to the Client within 14 calendar days of the day of receipt of a relevant complaint. If a dispute is not resolved within 30 calendar days of the day of receipt of a relevant complaint, Client or Company may bring a formal claim.

18.4 Arbitration. Except for disputes that qualify for small claims court, all disputes arising out of or related to this Agreement or any aspect of the relationship between Client and Company, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury. Client and Company agrees that Client and Company are each waiving the right to trial by a jury. Such disputes include, without limitation, disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability or validity of the arbitration provision or any portion of the arbitration provision. All such matters shall be decided by an arbitrator and not by a court or judge.

18.5 Client agrees that any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted and Client is agreeing to give up the ability to participate in a class action.

18.6 Client may opt-out of this agreement to arbitrate by emailing us with Client’s first name, last name, and address within thirty (30) days of accepting this agreement to arbitrate, with a statement that Client declines this arbitration agreement.

18.7 The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at https://www.adr.org/consumer. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by Client or Company that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude Client from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

19. Miscellaneous

19.1 No Third-Party Rights. Except as expressly stated, no person other than the parties has any right to enforce this Agreement.

19.2 Severability. If any part of this Agreement is held invalid or unenforceable, the remainder continues in full force and effect.

19.3 Entire Agreement. This Agreement, together with the Privacy Policy, is the entire agreement between you and Platform regarding its subject matter.

19.4 Assignment. You may not assign this Agreement without Platform’s consent. Platform may assign this Agreement in connection with a merger, acquisition, or sale of assets.

19.5 Language. This Agreement is drawn up in English. Any translation is for convenience only, and the English version prevails to the extent permitted by law applicable to you.